Charging is listed in your amenities, so a guest finds the dead stall before your engineer does. ProTip is a replaceable tip for the charging connector.
The review
A guest pulls in late, plugs into the stall you list in your amenities, and nothing happens. Whether or not they come to the desk, a review is written.
If the tip fails, there’s nothing your engineering team can replace. The connector goes on a quote, the space gets coned, and your advertised amenity sits dark through the weekend.

Every driver who plugs in handles the tip.
After the swap

It is small enough for engineering to keep on a shelf.
The tip is a consumable your shop can keep on hand, rather than a costly repair line item.
The tip absorbs damage so the connector assembly stays intact.
Swap a worn tip in seconds with the specialty tool, so the amenity does not sit dark waiting for a quote.
The specialty tool needed to remove a tip also helps prevent theft.